Terms of Service
1. About These Terms
These terms explain how Seamless Hub (“we”, “us”, “Seamless”) works with our clients (“you”). By signing a quote, booking, or contract with us, or by letting us start work, you agree to these terms. If you and Seamless sign a separate contract, that contract is read together with these terms. If the two disagree, the signed contract wins.

2. Our Services
Seamless Hub provides the following services, together or separately:
• Seamless Public Relations
• Seamless Events Management
• Seamless Call Centre
• Seamless BTL (below-the-line activations and field marketing)
• Seamless Social Media Management
The exact work, deliverables, dates, and price for each project will be written in our quote or contract (the “Scope of Work”). Work outside the Scope of Work is extra and will be quoted separately.

3. Quotes and Bookings
• A quote is only valid for the period stated on it.
• A booking is confirmed only when you accept the quote in writing (email or signed form) and pay the deposit.
• Dates, venues, and team availability are not held for you until the booking is confirmed.

4. Fees and Payment
• A deposit may be required to confirm the booking. The deposit, the balance, and the payment dates will be stated in the quote or contract.
• For monthly services (such as Social Media Management or Call Centre), payment is due as stated in the quote or contract.
• The quote or contract will say which currency is used and whether taxes such as VAT are included.
• Late payments may attract a late fee, as stated in the quote or contract. We may pause work until overdue amounts are paid.
• Third-party costs (venues, printing, airtime, media, ad spend, permits, transport, and similar) are paid by you unless the quote says we include them.

5. Your Responsibilities
To help us deliver well, you agree to:
• Give us accurate information, materials, and approvals on time.
• Name one person who can make decisions for you.
• Make sure you have the right to use any logos, images, music, or other material you give us.
• Get any approvals or licenses that only you can get, unless we agreed to handle them.
• Treat our staff, agents, promoters, and ambassadors with respect, and provide a safe place to work.
Delays on your side may change the timeline and the price.

6. Changes and Cancellations
• Change requests must be sent in writing. We will tell you if a change affects the cost or the timeline.
• If you cancel, we will keep the deposit.
• If you cancel close to the start date, you may also have to pay part of the total fee, plus any costs we already paid or cannot recover. The quote or contract will explain how this works.
• If we have to cancel for a reason within our control, we will refund what you paid for work not yet done.

7. Our Team and Field Staff
• Our agents, promoters, event staff, and brand ambassadors work under our supervision and our code of conduct.
• They are not your employees. You agree not to hire them directly for a reasonable period after our work together ends, unless we agree in writing.
• We may replace team members when needed, as long as the quality of the service stays the same.

8. Content, Approvals, and Ownership
• You must approve scripts, posts, press materials, and creative work before we publish or use them. Once you approve, you are responsible for the content.
• Once you have paid in full, you own the final content we create for you. We keep the right to show the work in our portfolio, unless you ask us in writing not to.
• We keep ownership of our own tools, templates, methods, and any material we created before working with you.
• For PR and social media, we cannot promise a specific number of media stories, likes, followers, or sales. We promise to do the agreed work with care and professionalism.

9. Data and Privacy
• We follow the Data Protection and Privacy Act, 2019 of Uganda.
• Customer, guest, and caller information collected for you (such as RSVPs, ticket buyers, and call records) belongs to you. We use it only to deliver the service.
• You confirm you have the right to give us any contact lists or personal data you share with us.
• We keep this information secure and share it only with people who need it to do the work, or when the law requires it.
• Call Centre calls may be recorded for quality and training purposes.

10. Confidentiality
Both sides agree to keep each other’s private business information confidential, and to use it only for the work we are doing together. This continues after the work ends. It does not apply to information that is already public or that must be shared by law.

11. Reporting
Where the Scope of Work includes reporting (such as post-event reports, call reports, activation reports, or monthly social media reports), we will send it by the dates in the quote.

12. Limits on Our Responsibility
• We do our work with reasonable care and skill.
• We are not responsible for losses caused by things outside our control, such as changes by social media platforms, venue or supplier failures, or incorrect information from you.
• Our total responsibility for any claim is limited to the fees you paid us for the service the claim relates to.
• We are not responsible for indirect losses, such as lost profit or lost business opportunity.
• Nothing in these terms limits responsibility that cannot be limited by law.

13. Events Outside Our Control
Neither side is at fault for delay or failure caused by events beyond reasonable control, such as severe weather, government orders, power or network outages, public health emergencies, civil unrest, or closing venues. We will work with you to move dates or find another solution. Amounts for work already done and costs already paid remain payable.

14. Ending the Agreement
• Either side may end the agreement with reasonable written notice, unless the contract says something different.
• Either side may end it immediately if the other seriously breaks these terms and does not fix the problem within a reasonable time after written notice.
• When the agreement ends, you pay for all work done and costs incurred up to that date.

15. Disputes and Governing Law
We will first try to solve any disagreement through honest discussion. If that does not work, we will try mediation before going to court. These terms are governed by the laws of Uganda, and the courts of Uganda have authority over any dispute.

16. Changes to These Terms
We may update these terms from time to time. The version in your signed quote or contract applies to that project. Updated terms apply to new projects.